In an ERP implementation project, the expression ‘go live’ is often synonymous with the Holy Grail. But while putting the ERP into a real-life situation is a crucial step, its long-term success lies in maintaining the solution, solving problems and taking charge of its development. This is referred to as AMS and EDS. But what lies behind these acronyms? And what about Sileron’s AMS for SAP Business ByDesign ERP?
What is AMS?
AMS stands for Application Management Services. Simply put, it covers all the operational activities that follow the implementation phase of an IT project.
At Sileron, AMS for SAP Business ByDesign ERP includes:
- Managing and resolving incidents and change requests,
- User support,
- And training.
It is in a way the equivalent of an after-sales service for an information system.
AMS can involve both functional aspects (such as configuring new settings or activating new processes) and technical aspects (like custom developments or implementing interfaces). In short, it includes corrective, preventive, and evolutionary maintenance for an ERP system.
When do we talk about a TME for an EDS?
While AMS is a fairly common term, EDS is a bit less known—but no less essential. EDS covers what we call technical monitoring and infrastructure operations.
This includes system upgrades, applying patches (minor updates for SAP systems), and managing all version updates of the ERP (also known as upgrades).
How does EDS / AMS for SAP Business ByDesign work?
For TMA, nothing could be simpler! All Sileron projects can be supplemented by a maintenance service for the system.
Thanks to our Service, Maintenance and Expertise Centre (CSME), which has been SAP-certified since 2013, we guarantee the day-to-day smooth running of our customers’ IS. We thus relieve them of a task that can prove time-consuming for their IT department. Easy for users, Sileron experts can intervene remotely for all training, anomaly processing, development and assistance needs. Level 1 to 3 intervention requests (from assistance to expertise). Finally, this solution for outsourcing the AMS for SAP Business ByDesign of Sileron is economical. In fact, we offer a flexible subscription package that can be adapted to the needs and budgets of IT departments.
And what about EDS?
Sileron has good news for you! If you are considering opting for Sileron’s SAP Business ByDesign ERP, you won’t have to worry about the EDS. This is because SAP Business ByDesign is a SAAS (Software-As-A-Service) solution, and the publisher of the SAP software takes care of the entire EDS part. Every 3 months, the SAP Business ByDesign ERP from Sileron updates automatically. Once the update is complete, if you have chosen the Sileron CSE option, our team will send you a summary of the version upgrade. And your IT team won’t even have to worry about it.
Would you like to find out more about how Sileron’s AMS for SAP Business ByDesign can take care of your ERP? Contact us!
